Shipping Policy
1. International Shipping
We provide shipping services to a wide range of countries across the globe, including the United States, the United Kingdom, Canada, Puerto Rico, Australia, Germany, France, and many more. If you are unable to find a shipping method available for your country, please don't hesitate to contact us for assistance.
2. Shipping Cost
Please note that our product price is listed as EXW (Ex Works), which means it does not include any shipping costs or fees. To determine the shipping cost for your specific order, kindly proceed to the shopping cart page and select your country. The appropriate shipping cost will be calculated accordingly.
3. Order Processing Time
Before dispatching your order, we require a processing time of 1 to 3 working days. We want to assure you that our team is dedicated to completing this process as swiftly as possible, ensuring that your order reaches you in a timely manner!
4. Shipping Time
| Shipping Method | Country | Shipping Time | Tracking Information |
|---|---|---|---|
| Airmail | Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malaysia, Netherlands, New Zealand, Norway Peru, Philippines, Poland, Portugal, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States | 5-20 business days (view accurate days at shopping cart ) | Trackable |
| Other Counties | 20-30 business days (view accurate days at shopping cart ) | ||
| DHL | Most Countries | 3-5 business days | |
| UPS | Most Countries | 5-8 business days | |
| FedEx | Most Countries | 5-8 business days | |
| Sea Shipping | Most Countries | 20-30 business days |
Please note that COVID-19 and any holiday may affect the delivery times.
5. Order Tracking
After your order was shipped, you will receive a confirmation email that includes a unique tracking ID and a link to track the progress of your package. To conveniently track your package, you can visit the order history section on your account dashboard. If you have misplaced or forgotten your Tracking ID, don't worry! Simply send us a message via the contact us page, providing us with your order ID, and we will be happy to assist you in retrieving the necessary tracking information.
6. Customs Tax or VAT
Please be aware that our prices do not include any customs taxes or VAT (Value Added Tax) specific to your destination country. It is possible that you may be charged import taxes upon the arrival of your order. We kindly request that you take note of this before placing your orders. In an effort to assist buyers in minimizing or avoiding tax charges, we will declare a lower value on your package. Alternatively, during the checkout process, buyers have the option to leave a message specifying the desired value to be declared on the package for their orders.
If you have any further questions or require further guidance, please don't hesitate to reach out to us. We are here to assist you!
