In the rare occurrence of receiving an incorrect item, we kindly request you to promptly notify our customer support within 7 days of receiving the goods. Please provide us with a photograph of the received item for verification purposes. Once the case is confirmed, we will provide you with a return address. Please ensure that the product(s) remain unused, in a resalable condition, and include the original packaging. We will bear the responsibility for the return shipping costs; kindly retain the shipping receipt for reimbursement. Meanwhile, we will expedite the process by promptly sending you the correct item at no additional charge.
In the unlikely event that you receive a defective item(s), we request that you notify us within 30 days of receiving the product. You may report the issue directly or contact our customer support via email@example.com. We will bear the responsibility for the return shipping costs; please retain the shipping cost receipt for reimbursement. We offer the option of a replacement within your next order or a refund.
Although shipping damages are rare, we strongly advise you or your customer to immediately report any damage to the received product within 7 days of delivery. If some cartons appear damaged, we recommend not refusing the delivery, but rather contacting us directly. You may report the damage directly or contact us via email at firstname.lastname@example.org. To facilitate the claims process, we will request photographs of the damaged items and your order number. Your cooperation in providing this information will greatly assist us in expediting the resolution.
If you discover that the received quantity of a particular item(s) is incomplete, please contact us within 7 days of receiving the order via email@example.com.